Processing Time:
Orders are typically processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided to you once your order has been shipped.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
Astor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Astor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
International Shipping Policy:
We currently ship to selected countries. If your country is not listed during checkout, please contact us for further assistance.
Returns Policy:
Please refer to our Refund Policy for information regarding returns and refunds.